在国际企业管理中,如何进行有效的跨文化沟通?
(一)认识管理过程中的跨文化沟通(1)管理者不可能逃避沟通(2)沟通并不等于理解(3)沟通是不可逆的(4)沟通要注意场合 (5)沟通是一个动态过程(二)发展双向沟通(三)区分高关联文化与低关联文化(四)发展共感(五)了解自己
首先要了解感知、成见、缺乏共感、种族中心主义等多种因素是跨文化沟通的障碍,因此要熟悉交流对象的沟通习惯,理解对方,友善的对待。同时沟通时注意一些非语言,如行为动作,体态,微笑、空间距离、语音、语调等。
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And in the 20th, 21st century, the world has entered the information era, the resource elements of enterprise management, labor and capital, elements of the role of traditional land while still enormous, technology, knowledge, the role of information is particularly prominent. information as knowledge, technology and information itself. and promote socio-economic development has become the first enterprise productivity Information on the results of the overall operation and management of enterprises will largely decide the effect communication in business management with an unprecedented importance. The other hand, economic globalization and the market to promote the number of modern enterprises, institutions, numerous large-scale business district, transnational, Hopefully enterprises, in this unprecedentedly large and complex enterprises, the difficulty in communication management objective multiplied. Many large enterprise management has become the key bottleneck in the management of communication so as to bring out the status and role. Worthy of people's attention is that in the modern information society, with the electronics, communications technology amazing, Information itself has become an independent industry, and become a strong driving force for global economic development. In the IT industry and related businesses, the dissemination of information, exchange and sharing of enterprise success rate is more direct decisive significance. , In consultation with the company, team communication, knowledge sharing, coordination in the management of these nature of the communication, affordable enterprise resources, intellectual task of integrating the value-creating customers, the basic enterprise resource on the successful integration of effective communication and organization. In such a situation, more and more managers, and communication management will be a topic of great importance. Fourth, if understood in the broad sense, communication, communication management which do not belong to the self-management including members of the items for himself and his management can be interpreted as another kind of communication with their objects, and that is self-communication behavior. Nevertheless, the vast majority of enterprise management can be considered as acts of communication, Management said there is communication and communication is a reliable basis. In fact, people are thinking, thinking, feelings, emotions, self-management, they really done objectively there is a self-communication, Sometimes, especially in the most obvious errors. In errors, and their self-managers will exchange views with their communication through the exchange to identify errors, then promptly improve themselves. From the perspective of communication between the school, which is typical behavior of communication. Fifth, there are certain machines feedback capabilities, in terms of animals, in addition to pure machinery, animal management, there is also a man-machine communication, or human behavior. If the management or use of a computer to computer management, information exchange and the computer will process. Another example is the circus and the zoo, the animals on the management of the process is inevitable in the process of communicating with animals
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