客服工作英语

Grace: excuse me, could you tell me which line I’m supposed to stand in to buy bubble wrap and to post a package?Alexander: you can buy the bubble wrap here, but you’ll have to stand in line over here to post your paskage.G: that’s a really long line. How long do you think it’ll take to get through all those people?A: it takes about 3 minutes per person, so it’ll probably be about an hour’s wait.G: can I buy stamps here?A: sure. How many would you like?G: I need 30 for my Chrismas cards.A: are you sending them abroad?G: twenty of them are going abroad to China to America.A: do you have any going anywhere in the EU? If you do, those are less expensive.G: no.A: ok, here you go. That will be 18 pounds and seventy two pence.G: and the bubble wrap?A: that’s another quid.G: thanks a lot. You’ve been very helpful.打扰一下,请问我要排哪条队伍可以买到气泡衬垫包装纸，然后寄包裹?你可以在这儿买气泡衬垫包装纸，但是要寄包裹的话得去那边排队。那条队可真长啊。你觉得我得需要多长时间?每个人大概需要三分钟左右，所以您得等一个小时。邮票是在这儿买吗?没错。要买多少?我要寄圣诞卡，大概需要三十张。都是寄到国外去的吗?其中有20张是寄到中国和美国的。有没有寄到欧洲去的?如果没有寄到那边的，邮费没那么贵。没有。好的，给你。一共是18英镑72便士。气泡衬垫包装纸是多少钱?还要额外再加1英镑。非常感谢。你帮了不少忙。Post/send/mail 寄Do you mind posting a letter for me?你能帮我寄封信吗?Letter/mail 信Signature 签名Petitions bearing nearly a half-million signatures were sent to the White House.有将近五十万人签名的请愿书被送到白宫。Post/zip code 邮编Overweight 超重Envelope 信封By ordinary mail/by surface mail 平邮Parcel/package 包裹This parcel came in the mail today.这个包裹是今天邮来的。Letter box 邮筒注:letter box主要用于英式英语中,在美式英语中的对应表达是mailbox.Registered mail 挂号信

why the pack haven't been arrived?