酒店英语情景对话

为什么是四人的？电话对话应该是双方而已的啊？是否除了这个还有别的情节呢？例如，先是我的经理吩咐我去做这件事情，然后我要找客人必先经过他的秘书？我尝试写了一个：

Manager(经理）：Please call this customer within today for thanking him to live in our hotel during his one-week business trip.
Me: Ok, I will do it ASAP within today.
Manager:And ask him for the advice of our service as well.
Me: I see.

(电话中与秘书的对话）
Me：Good morning, this is **(名字) from ** Hotel(酒店名). I'd like to talk with Mr.**(客人名字). He lived in our hotel during his last business trip.
Secretary: Good morning. Please hold on.

(秘书与上司的对话)
Secretary：Mr. **， Ms/Mr.*** from the ** Hotel are on the line now. He/She would like to talk with you. Would you like to receive it?
Mr.**:Ok, pass it to me, thank you.
Secretary: just a minute.

(我与客人的对话)
Me： Good morning, Mr. **. This is ** from ** Hotel. Hope that everything is fine for you and your business.
Mr.**: Thank you very much. Anything I can do for you?
Me:Oh, it is my great honor to represent our hotel to send our gratitude to you for your support so far. I did hope that your last trip to our city is a fruitful one for you.
Mr.**:Thank you so much. And I should also express my gratitude for you good service for that week. All of you are so nice to me and help me a lot.
Me: Thank you for your kind comment. If there is any you would like to tell us about our hotel, please feel free to let me know.
Mr.**: No, thanks. I am sure I will check in your hotel again for my coming trip.
Me: Nice to hear that. We are looking forward to meet you again. It's our pleasure to serve you again. Have a nice day.
Mr.**: You too, bye.
Me: Nice to talk with you, bye.