学习酒店前台和客服英语口语 有什么教材推荐

嗯 还有就是 我现在学的ABC天卞口语的助教和我提到，事实上要掌握好英语很简单的。一定要有一个好的学习环境与闇练口语对象 重点就是老师教学经验 纯正欧美口音才是最好，保持每天口语练习 1v1家教式教学才可以有非常.好.的进步幅度..上完课还要重复复习课堂音频，好巩固知识点！不过实在无对象可练习的环境，只能去可可或BBC得到课后材料阅读 多问多听一下子语感就提升起来 学习效益是必定最佳的！Try to study these and I am sure you will get the job. Check In Front desk clerks greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information, secure a credit card for incidental expenses and provide guests with their keys. Communication In some hotels, front desk clerks serve as the intermediaries between guests and other departments in the hotel, relaying resuests to the bell captain, valets and housekeeping. Administrative Duties Front desk clerks answer telephones, schedule reservations and transfer callers to guest rooms. They also take messages and distribute mail both to guests and employees of the hotel. Customer Service Front desk clerks answer guests suestions concerning hotel facilities and the hotels surrounding areas. They also provide assistance in handling customer complaints, involving management as necessary. Sometimes they make reservations for entertainment and dining on behalf of guests as well. Billing and Checkout Front desk clerks often compile bills for hotel stays and handle checkout, where they accept final payment and ensure that keys are returned.