求一些前台英文的接待会话，基本的，能介绍公司和有礼貌的，符合前台形象。我有英语基础，但不知说什么。

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Room Reservation
I. Oral part:
1. Questions:
a. How to book a room?
b. How to ask about the room rate/price?
c. As a reservationist, how to accept /refuse a booking
2. Explain and practice the useful expressions.
1）Making a booking
a. I’d like to book a room from… to…, please.
b. Do you have any room free/available from…to…?
c. Could you let us have a double room for…please?
d. I’m going to reserve a suite from…to…, please.
e. I wonder if you could book me a single room with bath?

2）Accepting a booking
a. We do have one room free for those days.
b. Yes, we have a double room available from…to….
c. We can confirm you a room from…to….
d. We can book you a mini-suite for those days.

3）Refusing a booking
a. Sorry, we are fully booked for those days.
b. Sorry, we don’t have any vacancy for…
c. Sorry, we won’t be able to guarantee you 3 connecting rooms from…to….
d. Sorry, we’re booked solid. But we can recommend you another hotel if you like.

4）Asking about the room rate/price
a. What’s the room rate per night?
b. How much is a single room with bath?
c. Is breakfast included?
d. Can we get some discount for group reservations?
e. Is there a deduction for children?

5）Expecting guests
a. We look forward to your stay at our hotel.
b. We look forward to your arrival.
c. We look forward to receiving you.
d. We are expecting your stay with us.

3. Simple dialogues: Suppose you are a reservationist, offer your help to the guest when…
a. There is no room available. B. You receive a group reservation.